CreditPros — Credit Repair & Financial Dashboard UI
Client Pain
CreditPros came with a problem: users logged in, glanced at a static score, and bounced. Payment timelines, dispute status, and account-level detail were scattered across disconnected tabs — score movements felt unexplained, disputes stalled without visibility, and support fielded a steady stream of "why did my score change" and "where's my payment going" tickets.
About Project
CreditPros is a desktop app for managing and repairing personal credit. Users track their TransUnion score in real time, drill into individual credit accounts like loans and cards, follow payment timelines month by month, monitor inquiries and public records, and file or track disputes — all from a single connected dashboard.
Business Task To Solve
Rebuild the dashboard around credit health, not raw report data. Surface the score with a clear trend and breakdown in one view, turn each account into its own actionable card, cut the clicks to answer "why did this change," and connect payments and disputes directly into the flow instead of routing users to separate tools.
Project Timeline & Process
Started with an audit of the existing dashboard and a review of the most common support tickets to identify where users were getting stuck. Rebuilt the information architecture around accounts, payments, and disputes as first-class objects, then designed the score dashboard, account detail cards, payment timeline, and dispute flow across sprints — testing each screen against the "can a user explain their score in 10 seconds" bar.
Key Decisions
We centralized score tracking, account details, and dispute status into one app and cut the screen switching between report views and support tools. Analysis showed users needed context — not just numbers — in a single view. These decisions sped up how quickly someone could understand their credit standing, reduced repeat support inquiries, and gave the platform a scalable, connected structure.
Business Growth Effect
Session depth rose 38%. Payment-on-time completion up 24%, dispute resolution tickets down 45%. Users now understand exactly where they stand and what to do next without calling support. "People stopped guessing what was happening with their credit — the app just shows them, and they take action."
Explore More
Take a closer look at one of our key projects – Raktor – Drone Mission Web Dashboard.
